A new and exciting area of Chain Reaction’s development is the production of training videos. Chain Reaction were recently commissioned to devise a customer care video for Surrey County Coucil. This video, accompanied by additional training resources, is now being successfully used by dozens of councils up and down the country.
Click here to buy this twenty minute training video for the school lunchtime team »Working in partnership with Surrey County Council, Chain Reaction developed a training package complete with its own accompanying video. The pack specifically targets staff working in a school dining room and addresses issues of customer care and hygiene. The aim is to improve working relationships amongst the lunch time team.
School catering service providers increasingly realize the importance of treating children as valued paying customers and maintaining high standards of hygiene and hospitality. The many healthy eating initiatives currently being implemented by local authorities can only achieve real success if the eating experience is a pleasant one. Consequently there is a pressing need for canteen staff to lose the traditional ‘dragon’ label and develop a more positive image. Customer care is as high a priority in the school dining hall as in any other catering establishment.
With these issues in mind ‘Bring on the Lunch’ combines drama, music and sketch-based humour to educate and entertain the valued lunchtime team without preaching or patronizing.
The video opens with a mini comic-opera which dramatizes both the friction between lunchtime team and ‘kids’, and the hostility between kitchen staff and supervisor.
In other scenes Ant’N’Dec explore the best ways to deal with a cry of ‘I’m A School Kid Who’s Finished His Main Course Get Me out of Here’; the female characters from 'Eastenders’ are hilariously poked fun at to show the importance of good hygiene; and David Attenborough examines the best way of insuring the survival of the lunchtime team as a ‘precious and valued breed’!
In three sketches set in a restaurant, the standard of waiting staff leaves much to be desired. How will our dining couple respond to the type of service we sometimes expect our school children to put up with?
